Part & Accessory Returns
Any product may be returned within 5 working days of purchase, provided it is in original saleable condition, in it's original carton with all of the original packing materials, warranty cards and instruction manuals. You must request an Return Merchandise Authorisation (RMA) number by email or telephone. We will then email you instructions on where to post it to. You must write the RMA number on the return label. All returned products are subject to a 35% restocking fee, delivery is non refundable. We reserve the right to refuse any return where the terms and conditions are not adhered to. Any return that shows damage, excess wear and tear or any missing parts or items may be denied credit or charged accordingly. All returns must be received back to us within 5 working days. No exceptions will apply. All goods are your responsibility until they reach us & we cannot be held responsible for goods lost or damaged in transit, therefore we recommend that you ensure the goods are packed well & obtain a proof of postage in the event you need to claim againt missing mail sent via Royal Mail. All refunds may take up to 30 days. Credit Card orders will be credited back to the credit card used for purchase, money orders and cheque orders will receive a company cheque.. Please email for an Return Merchandise Authorisation Number request form and instructions. No returns will be accepted without an Return Merchandise Authorization Number. Please Note: Do not accept your shipment if the package shows sign of damage. Once a package is accepted only the manufacturers warranty will apply.

Minimum Order value £5
We aim to despatch all orders within 24 - 48 hours providing the parts are instock. Please allow an additional delivery time for parts which are not in stock, we will contact you via email if this is the case.

Delivery
UK deliveries are made by Royal Mail,Parcelforce or Citylink.
We aim to process all orders the same day and use Royal Mail and City Link. We have a cut off order time of 2pm to deliver within the estimated time scale. Many orders are delivered within 24-48hrs. Once your order has been placed you may contact us via telephone to re-direct a delivery providing that the goods have not already been dispatched, if they have been and we are able to re-direct them for you a re-direction fee will be made. For failed deliveries a re-delivery charge is payable if your order has been returned to us via post or carrier/courier as a result of failed delivery. I

For Europe & International deliveries we will contact you via email to confirm the amount of extra postage due before we process your order. We send via Airmail / Parcelforce Worldwide and goods need to be signed for on receipt., all delivery times are an estimate. For failed deliveries a re-delivery charge is payable if your order has been returned to us via post or carrier/courier as a result of failed delivery.

Refunds
All refunds may take up to 30 days. Credit Card orders will be credited back to the credit card used for purchase,

Product Warranties
Products come with a manufacturer's warranty. No other warranties are expressed or implied. Dyson PartsDirect makes no expressed or implied warranty as to merchantability or fitness for a particular purpose for any merchandise sold. All warranty claims must be made by the purchaser directly with the respective manufacturers or their representatives

Order Cancellations
Orders may be cancelled before it is in shipping without penalty. You must check via email that your order is not in shipping and receive a confirmation reply. Once an order is in shipping the return policy will apply and the order will be subject to the restocking fees and shipping & handling charges. Any refused shipment will result in restocking fees and shipping and handling charges both ways.